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MILLINGTON, Tenn. (May 28, 2015) Hospital Corpsman 3rd Class Benjamin Payne received a retiring Sailors medical record at Naval Branch Health Clinic, Naval Support Activity (NSA) Mid-South. (U.S. Navy photo by Mass Communication Specialist 2nd Class Christopher Marshall/Released)
MILLINGTON, Tenn. (May 28, 2015) Hospital Corpsman 3rd Class Benjamin Payne received a retiring Sailors medical record at Naval Branch Health Clinic, Naval Support Activity (NSA) Mid-South. (U.S. Navy photo by Mass Communication Specialist 2nd Class Christopher Marshall/Released)

Getting Medical Records in the Right Hands

From Navy Personnel Command

As a veteran, whether you did one tour or retired after a lengthy career, you may have earned medical benefits that the VA administers. Between the Department of Veterans Affairs (VA) and the service branches, there has been an ongoing effort to improve medical service delivery to veterans.

MILLINGTON, Tenn. (May 28, 2015) Hospital Corpsman 3rd Class Benjamin Payne received a retiring Sailors medical record at Naval Branch Health Clinic, Naval Support Activity (NSA) Mid-South. (U.S. Navy photo by Mass Communication Specialist 2nd Class Christopher Marshall/Released)
MILLINGTON, Tenn. (May 28, 2015) Hospital Corpsman 3rd Class Benjamin Payne received a retiring Sailors medical record at Naval Branch Health Clinic, Naval Support Activity (NSA) Mid-South. (U.S. Navy photo by Mass Communication Specialist 2nd Class Christopher Marshall/Released)

 

We are doing what we can to make your Service Treatment Records available to the VA by uploading them into the healthcare system so that the VA will be able to provide care in a timely manner, but we need your help. We must have the original record for uploading.

Veterans, if you still have your health records, make a copy and then return the originals to the VA or a Military Treatment Facility.

Sailors who are getting ready to leave the Navy – you need to make sure your medical records are turned in to the proper medical treatment facility; they will provide you a copy. If you need some kind of treatment down the line for a service-related injury, the VA will have to verify your service. When your records are in place, they will have immediate access to your records and can get you the care you need.

Navy Medicine is the organization responsible for uploading Sailors’ Service Treatment Records into a system called the Healthcare Artifact and Image Management Solution.

Their goal is to have the records uploaded within 45 business days of receipt, and they are currently at 72 percent compliance with this goal. They have brought the average number of days to upload records down from 97 to 46 for active duty and 57 for Reserve. There are more initiatives underway to provide continual improvement as Navy Medicine and our Pay and Personnel Department coordinate Service Treatment Records education and reporting.

Commanding officers and officers-in-charge, you also share in the responsibility to ensure Service Treatment Records are returned to the proper medical treatment facility. Command separation check-out sheets should include sections to account for returned medical and dental records.

Make sure you have access to what you’ve earned, get your medical records turned in and ensure your medical treatment facilities know you are separating or retiring.

You can find out more about the disposition of Service Treatment Records by reading NAVADMIN 187/14 at www.npc.navy.mil.

 

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